Frequently Asked Questions

Ordering and payment

Which currency will I see?

Prices can vary by market. The currency and final amount shown in checkout for your destination are the amounts that apply to your order.

Which payment methods can I use?

Checkout shows the payment methods currently available for your order and location.

Shipping and delivery

How much is shipping?

Shipping options and prices depend on the destination and product. The final available method and charge are always shown before you place the order.

Do you ship to the United States?

U.S. orders are available only when checkout displays an active shipping method for the entered U.S. address. If no method is shown, the order cannot currently be accepted for that address.

How long does delivery take?

Delivery time depends on product, destination and carrier. We do not advertise a delivery estimate until we can support it reliably for that route.

Returns and cancellations

Can I return my order?

Gogo Gadget Store offers a 14-day return window after delivery for eligible orders under our store policy. Mandatory rights that apply under local law remain unaffected. See Returns for the full conditions.

Who pays return shipping?

For a change-of-mind return, direct return shipping costs are generally paid by the customer. If an item arrives damaged, incorrect or defective and we are responsible, contact us so we can arrange an appropriate solution.